GreatHorn Support Policy


Chat/Video Conferencing: Included
Email ([email protected]): Included
Phone – US Eastern Time Business Hours Responses: Included

Priority 1 Response Time: Within 1 Business Hour
Priority 2 Response Time: Within 4 Business Hours
Includes unlimited support for operational issues within stipulated Standard Support hours.


Priority 1: Critical
Response Time: 1 hour
Definition: A problem or issue impacting a significant group of customers or any issue making the GreatHorn service inaccessible for a single customer.

Priority 2: High
Response Time: 4 hours
Definition: Non-critical but significant issue affecting a single user; or an issue that is degrading the performance and reliability of the GreatHorn service; however, the GreatHorn service is still operational.

Ready for a demo?

Schedule a personalized demo, and we'll show you:

  • Advanced analysis that identifies even the most sophisticated threats
  • In-the-moment warnings to educate employees
  • Robust search and remediation to reduce exposure time
  • Account takeover protection

...and a 5-minute deployment to get you up and running fast.