Privacy Policy

Please Read Carefully Prior To Using This Website and the GreatHorn Service.

Last modified: Jul 27, 2018

This Privacy Policy applies to the services (the “GreatHorn Service”) and any website (the “Website”), such as www.greathorn.com, offered by GreatHorn, Inc. (“GreatHorn” or “we”).

This Privacy Policy describes our commitment to customer privacy. Generally, you can browse through our Website without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this Privacy Policy describes how we collect, share, secure and use your personal information. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Your use of the GreatHorn Service and Website is conditioned upon acceptance of the terms and conditions of the Terms of Service and this Privacy Policy by you, the user of the Website and/or GreatHorn Service (“you” or “User”). This Privacy Policy lists our current policies, but, as noted below, this Privacy Policy may be modified from time to time at our discretion. Those who do not agree to be subject to this Privacy Policy may not, under any circumstances, use the GreatHorn Service or Website.

  1. Data Collection

Portions of this Website contain functions for collecting your personal information including your name and email address as well as your access history on this Website. We may also collect and track certain information about you, including but not limited to your IP address, the type of browser you use, and the website you visited before our Website.

If you register to use the GreatHorn Service or express interest in obtaining additional information, we require you to give us your contact information, such as your name, company name, address, and e-mail address. We may also ask for additional personal information, such as title, phone number, department name or additional company information, such as annual revenues, number of employees, or industry. You can opt out of providing this additional information by not entering it when asked.

We obtain information collected on our public marketing website and augment it through LeadLander and Discover.org. For example, we will append data such as: up-to-date title and contact details such as city and state. This information is used exclusively for maintaining marketing database quality. We will only use that information for the specific reason for which it was provided to us.

The GreatHorn Service works without storing the content of your emails and messages. The GreatHorn Service only collects certain meta-data such as message timestamps, recipient and destination IP addresses, user names, email headers, etc. When you search or view content through the GreatHorn Service, GreatHorn uses email and chat provider services to display the content of messages, and does not read or store any of the content.

  1. Use and Disclosure of Information

GreatHorn uses the information that we collect to set up, administer and provide the GreatHorn Service for organizations. We may also use the information to contact you to further discuss your interest in our company and the GreatHorn Service, to send information regarding our company or partners, such as promotions and events, and to respond to your requests for information. We may provide your personal information to companies that provide services to help us with our business activities such as marketing automation, customer relationship management, and support interface provider. These companies are authorized to use your personal information only as necessary to provide these services to us.

Except as otherwise described in this Privacy Policy, your email address and personal information will not be distributed or shared with any third parties other than GreatHorn employees, consultants and representatives.

GreatHorn may log in to your account to resolve a problem, upgrade your GreatHorn software, or address a support issue. In this case, GreatHorn personnel would have the same access and abilities within GreatHorn that you have when you are logged in to GreatHorn. GreatHorn may also view your account information and usage to investigate a suspected violation of the Terms of Service.

GreatHorn uses and logs information gathered from your web browser or device, such as your IP address, browser type, and browsing history, to help analyze and diagnose technical problems, and to administer our Website in order to constantly improve the quality of the GreatHorn Service.

GreatHorn collects and stores user data and user metadata to provide the GreatHorn service to you. GreatHorn also aggregates anonymized user data, including email pattern data, login times and locations, user meta-data, usage and volume statistical information, and other statistics from our visitors and Users and may provide such anonymous aggregated information to third parties.

In addition to the above, GreatHorn may in any event use and disclose information disclosed to it or collected by it through the Website to the extent required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and by any law, subpoena, legal process, court, judicial, regulatory or governmental authority, or if in GreatHorn reasonable discretion use or disclosure is necessary to investigate fraud or any threat to the safety of any individual, to protect GreatHorn’s legal rights or to protect the rights of third parties. In the event that GreatHorn is involved in a merger, reorganization, dissolution, sale of business or assets or similar event, information disclosed to or collected by GreatHorn in connection with this Website and the GreatHorn Service may be transferred to GreatHorn’s successor, or to the purchaser of such assets, as applicable. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent, if deemed necessary to provide GreatHorn software or services to you.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

  1. Your Choices

GreatHorn may periodically send you information regarding GreatHorn and our products and services. If you do not wish to continue receiving such information, please contact us at [email protected].

Upon request GreatHorn will provide you with information about whether we hold any of your personal information. If you wish to access, modify or delete other personal information that you have provided to GreatHorn, such as your address, please contact [email protected] for assistance. We will respond to your request within a reasonable timeframe.

  1. Tracking Technologies

GreatHorn and our partners uses technologies such as: cookie, scripts, or similar technologies. We use platforms such as Salesforce, Hubspot, Google Analytics, Google Adwords Remarketing code, Google Adwords Conversion code, AdRoll, and LeadLander for tracking visitor behavior and displaying relevant advertisements to our website visitors. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. Users can control the use of cookies at the individual browser level.

As is true of most websites, we gather certain information automatically. This information is stored in Google Analytics and may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

We partner with a third party to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.

  1. Security

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected].

The GreatHorn Service uses secured and encrypted protocols (HTTPS) for all communications. Information collected on the GreatHorn Website is not guaranteed to be encrypted during transmission.

The GreatHorn Service supports single sign-on using Open ID, which allows for simplified, central access management to the GreatHorn Service, through the Google Apps administrative panel, and directly via URL.

As a Google and Azure Marketplace application, GreatHorn’s process of granting privileges to access and use the domain’s data is secure, and is handled by Google and Microsoft respectively. IT Administrators can remove or disable the GreatHorn Service at any time from the Google Apps or Office 365 domain administrator interface.

GreatHorn takes security very seriously. All company employees are contractually obligated to safeguard GreatHorn and User data under confidentiality and privacy agreements. Access to GreatHorn production systems is restricted to authorized GreatHorn team members.

The GreatHorn service runs on Amazon Web Services, Google, and Azure. Google, AWS, and Azure are SSAE16 certified.

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  1. Blogs and other Forums on GreatHorn.com

If you use a GreatHorn blog, chat room, or other type of posting page, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other Users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums, or the use of such information by any third party. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

  1. Widgets

Our Web site includes Social Media Features, such as the Facebook Like button (and Widgets, such as the Share this button or interactive mini-programs that run on our site). These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

  1. Testimonials

With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at [email protected].

  1. Modifications

GreatHorn reserves the right to modify this Policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this website, prior to becoming in effect. Therefore, you are advised to review this policy occasionally. Your continued use of this Website subsequent to GreatHorn’s notice of modification of this Policy shall constitute your acceptance of the modified Policy.

  1. Users Outside the United States

GreatHorn is located in the United States and is subject to the applicable state and federal laws of the United States. If you choose to access the Website, you consent to the use and disclosure of information in accordance with this Privacy Policy and subject to such laws.

  1. Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of GreatHorn. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

  1. Privacy Shield Frameworks

GreatHorn complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries transferred to the United States pursuant to Privacy Shield.  GreatHorn has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, GreatHorn is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States.  Upon request, we will provide you with access to the personal information that we hold about you.  You may also may correct, amend, or delete the personal information we hold about you.  An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to [email protected].  If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.  To request to limit the use and disclosure of your personal information, please submit a written request to [email protected].

GreatHorn’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, GreatHorn remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless GreatHorn proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, GreatHorn commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union individuals with Privacy Shield inquiries or complaints should first contact GreatHorn by email at [email protected] or via post using the contact information listed below.

GreatHorn has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

  1. Contact Information

GreatHorn welcomes your comments regarding this Privacy Policy and we will respond to any request within 30 days. If you believe that GreatHorn has not adhered to this Privacy Policy, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Email: [email protected]

Mail: GreatHorn Inc.
260 Charles St. Suite 300
Waltham, MA, 02453